Please provide copies of the following documents:
Minimum Coverage:
General Liability – $1,000,000 per occurrence
Workers Compensation – per state requirements
Vendors and contractors are expected to:
Maintain valid licenses and insurance at all times.
Communicate promptly regarding scheduling, completion, and issues.
Provide clear written estimates before work begins (unless otherwise directed).
Obtain work authorization numbers for all jobs over $300.
Submit completion photos for all maintenance and repair tasks.
Keep properties clean and free of debris after work completion.
Treat tenants and owners with professionalism and respect at all times.
Report any unsafe or hazardous conditions immediately.
All invoices must include:
Property address
Work order number or authorization number
Description of services
Date of service completion
Total amount due
Invoices should be emailed to: [email protected]
Standard payment terms: Net 30 days from approval date.
Emergency or rush work orders must be pre-approved by our office.
Vendors and contractors must:
Comply with all local, state, and federal laws and codes.
Adhere to Fair Housing and anti-discrimination policies.
Refrain from sharing client or tenant personal information.
Avoid smoking, profanity, or inappropriate behavior on-site.
Display company identification when performing work.
Failure to meet these standards may result in removal from our vendor network.
In case of emergencies, contact our 24-Hour Maintenance Line: 240-259-1191
Examples include:
Active flooding or water leaks
No heat during heating season
Sewer backups
Fire or electrical hazards
Together, we protect investments, maintain quality homes, and deliver excellence in every service